Refund Policy

Returns and Exchanges

You may return or exchange items within 30 calendar days of receiving your order. Simply send the product back in its original condition and without reusing any prior shipping labels.

How do I exchange/return my items?

Wrong size? Want something else? Or just a refund?

It’s very simple. Just visit our Returns Portal to arrange your return.

Exchanges are allowed within 30 calendar days of receiving your order and are free of charge.

When will I receive my refund/exchanged item?

For refunds:
We aim to process your refund within 30 days of receiving it at our warehouse. Once your refund is issued, you will receive an email notification.

Please note that it may take up to 5 additional business days for the amount to appear in your account. This processing time depends on your bank, so if the amount is not credited after 5 business days, we recommend contacting your bank directly.

For exchanges:
We aim to ship your new exchange order within 30 days of receiving your returned item at our warehouse. You will receive an email notification with your new order details once it’s processed.

What are the return costs?

Return shipping costs are your responsibility and depend on the courier and the country from which you are returning the package.

Promotions

For promotions like "Buy 2, Get 1 Free" or similar offers where one or more items are free, the discount is applied to the item with the lowest price. Such promotions cannot be combined with other offers. If you’d like to exchange an item from a promotion, visit our Returns Portal or contact our customer support team for assistance.

Important: Free items can only be exchanged, not refunded. If you wish to refund a purchased item from the promotion, the free item must also be returned. If you choose to keep the free item, the retail price of the free item will be deducted from your refund.

Didn’t find the answer you were looking for?

Leave us a message, and we’ll get back to you as soon as possible.

Contact us here: contact@jogga.nl

Lifetime Warranty

JOGGA will replace or repair this item if you experience any defects in craftsmanship or breakage.