Shipping policy

SHIPPING AND DELIVERY INFORMATION

Netherlands: 1 day (order before 10:00 PM, delivery the next day)
Germany, Belgium, Austria: 1-2 business days
France: 1-3 business days
Other EU countries: 2-5 business days

TAXES & DUTIES
Customers are responsible for all applicable import duties and fees. All standard shipping orders and global express shipping are shipped DDU ("duties and taxes unpaid") from the Netherlands. We do not collect VAT, import duties, and/or taxes, nor can we estimate the potential costs. Additional charges must be paid to clear customs and retrieve your package. Since we ship to over 50 countries, some destinations may require additional fees to be paid on delivery (Collect On Delivery). These fees are paid directly to the local carrier. JOGGA does not collect these charges and has no control over what local authorities may charge.

OWNERSHIP AND RISK
To ensure fast shipping times, we cannot make changes or cancel your order once it has been placed. If you made an error in your delivery address, please contact us immediately via email at contact@jogga.nl.

Any delivery date or time provided by us is an estimate only, and JOGGA is not liable for any loss or damage resulting from a reasonable or unavoidable delay in delivery. Once shipped, JOGGA is not responsible for any loss or damage to items during transit.

In the unlikely event that your order is not received within the expected delivery timeframe, please email us as soon as possible, but no later than 30 days from the shipping date, so we can initiate an investigation. If you contact us after 30 days, we will be unable to start an investigation as Proof of Delivery documents are no longer available after this period. JOGGA cannot be held liable if we are not notified within this 30-day window.